Privacy Policy

We collect account data (name, email, job title, company details), technical data (IP address, browser, session logs), and business data (content you upload, billing information). We use this data to provide our services, manage accounts, send transactional emails, and ensure security.

We process data under GDPR Article 6(1): (b) contract performance — to provide our services; (f) legitimate interests — for security, fraud prevention, and service improvement; (c) legal obligation — for tax and regulatory compliance.

Account data is retained while your account is active and up to 12 months after closure. Billing records are kept for 7 years per tax regulations. Technical logs are retained for up to 90 days.

Essential cookies (always on): a session cookie for authentication (Auth0) and a CSRF token for security. Optional marketing cookie (opt-in only, public marketing pages such as our homepage, contact and support only): Lemlist visitor tracking, which identifies visitors who reached our site from our outbound sales emails so we can follow up. The Lemlist script is never loaded inside the authenticated platform, and only loads if you click "Accept all" in our cookie banner. You can change your choice at any time by clearing your browser storage for this site.

For questions or data protection requests: support@clovislabs.com.